Onboarding Specialist

USA, remote
Full-time

Our customer success team strives to give our customers an unbeatable experience at every step of their journey. For our Customer Success Managers, this means working with our subscription customers to help them maximize the value they get from using Slido at their meetings & events.

As our Americas Customer Onboarding Specialist, you will help clients across the region to successfully implement Slido into their meetings and events, setting them up for future success. 

Your role

  • Guide low tier customers through the first 90 days of their Slido subscription 
  • Work to ensure the time-to-value for these customers is as little as possible
  • Understand the customer’s needs from the very beginning and help them through the first steps to achieving them
  • Gain our customer’s trust in the product & brand by making their first events a true success by advising them of the changes they need to make on their side
  • Drive continuous process improvement in an environment where people learn from one another to deliver a world-class customer experience
  • Being a Slido brand evangelist and a champion for our users both internally and externally

Your profile

  • You are driven by helping others and being on the front-line of a fast-growing company
  • You’re fluent in English; if you also have Spanish, French or Portuguese even better
  • Empathy and passion are strengths that enable you to create a delightful experience that exceeds our users’ expectations
  • Exceptional active listening & coaching abilities
  • You have superior organizational skills, integrity, and great follow-through on tasks
  • Always willing to roll up your sleeves, tackle something hands-on and present new solutions to problems
  • Data is your friend and allows you to make better decisions on where to focus your efforts with customers
  • You go the extra mile, you’re proactive and creative when dealing with clients and never happy with the status quo
  • Bonus points for previous experiences in delivering customer-focused solutions based on their needs
  • You’re interested in learning more about the worlds of Customer Success, Company Culture, Meetings and Events

Why join us

  • We’re a fast-growing company striving to deliver a world-class experience for our clients. Joining Slido is a great opportunity for professional growth; the learning curve is steep and rewarding
  • Having ownership and your own responsibility over customers
  • Attending some of the most inspiring conferences and events in the US
  • Having the opportunity to work with the top and most innovative companies
  • Contributing to building the largest Slido market and really seeing the impact of your work
  • Working in a great and friendly team (our Americas team is built from approx 15 people, situated in NYC, SF and other remote locations not only in US, but also in Canada and Honduras)

We are looking for candidates, who show deep interest in this role and Slido in general – don’t send us just a blank CV, let us know why do you want to work with us. It’s not just about your profile, your motivation and passion matters, too! 🙂  

* salary will be adjusted based on seniority and location