Customer Success Consultant

NYC, San Francisco, London, Bali
Full-time

Our customer success team’s main goal is to help our customers succeed and get the most value from using Slido at their meetings and events. Whether our clients are trying to transform their company’s culture, bring employees and leadership closer or elevate their events to a whole new level, our Customer Success Consultants are there to guide them through their journey with Slido.

The Customer Success Consultant role works regionally, to develop and nurture relationships with our subscription customers. We are honored to work with some of the most innovative and inspiring companies in the world to improve their meetings, events and ultimately their companies.

Your role

  • Educate our customers so they unlock the maximum value from using Slido, achieve their desired outcomes and enable Slido to become an integral part of their meetings/events
  • Deliver an outstanding experience based on our customer needs
  • Build and nurture strong customer relationships with top market leading companies and event organizers in your region
  • Effectively onboard customers to set them up for future success
  • Understand the customer’s needs from the very beginning and attune our service to them
  • Be a Slido brand evangelist and a champion for our users
  • Drive continuous process improvement in an environment where people learn from one another to deliver a world-class experience

Your profile

  • You have 2+ years of experience in Customer Success, Management Consulting, Account Management, Business Development or another client-facing role
  • You’re in it for the long game and love to help people discover hidden value
  • You are passionate about our product and helping customers reach their desired outcomes
  • Empathy is your middle name and you have unrivalled active listening skills
  • You are naturally inquisitive, happy to challenge and know what to say to dig deeper
  • You’re sales savvy without being salesy, persistent without being pushy and know what questions to ask
  • You are driven by helping others and being on the front-lines of a fast growing company
  • You have superior organization skills, integrity, and great follow-through on tasks

Why join us

  • We are a team of 120+ people who are passionate about what they do and care about each other
  • You have the opportunity to work on things that have a real impact and are being used by thousands of people around the world
  • You will be part of the team who is building a world-class product
  • You have the opportunity to visit top leading conferences in various countries
  • We love biking, running and hiking. Join our own Slido sports team called “Tu ma bolí”
  • Free refreshments in the office during the day.

Monthly salary (gross): 1000-2300 €
* salary will be adjusted based on seniority and location